Cookie Policy

Last updated: November 22, 2024

What Are Cookies

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how their sites are being used.

This Cookie Policy explains how Offlido ("we", "us", "our") uses cookies and similar technologies when you visit our website. It describes what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

By continuing to use our website, you consent to our use of cookies as described in this policy. If you do not agree to our use of cookies, you should adjust your browser settings or discontinue use of our website.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies, and they are typically set in response to actions you take.

  • Session management and user authentication
  • Security and fraud prevention
  • Load balancing and website performance
  • Form submission and data validation
  • Shopping cart functionality (if applicable)

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long users spend on each page, and any error messages encountered. This data helps us improve how our website works and enhance user experience.

  • Website traffic analysis and user behavior tracking
  • Page load times and website performance monitoring
  • Error tracking and debugging information
  • Popular content identification
  • User journey mapping and conversion tracking
  • A/B testing and website optimization

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.

  • Language and region preferences
  • Font size and display preferences
  • Previously entered form information
  • Customized content and recommendations
  • Remember login status and user preferences
  • Accessibility settings and accommodations
  • Chat widget functionality and support features

Targeting and Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They may be set by us or by third-party advertising networks with our permission.

  • Behavioral targeting and interest-based advertising
  • Retargeting and remarketing campaigns
  • Cross-device tracking and attribution
  • Advertising effectiveness measurement
  • Frequency capping and ad delivery optimization

How We Use Cookies

We use cookies for the following purposes:

  • Website Functionality: To ensure our website works properly, securely, and efficiently across different devices and browsers
  • User Experience Enhancement: To remember your preferences, settings, and previous interactions to provide a personalized experience
  • Analytics and Performance: To understand how visitors interact with our website, identify popular content, and optimize site performance
  • Security and Fraud Prevention: To protect against malicious activity, unauthorized access, and fraudulent behavior
  • Communication: To enable chat functionality, contact forms, and other communication features
  • Marketing and Advertising: To deliver relevant content and advertisements based on your interests and browsing behavior
  • Compliance and Legal Requirements: To meet regulatory obligations and maintain records as required by law
  • Technical Operations: To manage server load, prevent abuse, and ensure optimal website performance
  • Customer Support: To provide effective customer service and technical support
  • Business Intelligence: To analyze trends, measure campaign effectiveness, and make data-driven business decisions

Third-Party Cookies and Services

In addition to our own cookies, we may use third-party services that set their own cookies on your device. These services help us operate our website and provide better user experiences:

  • Analytics Services: Google Analytics, Adobe Analytics, and similar services help us understand website usage patterns and user behavior
  • Security Services: Cloudflare, reCAPTCHA, and other security providers help protect our website from malicious activity
  • Customer Support: Live chat widgets, help desk systems, and support tools that enhance customer service
  • Content Delivery: CDN services that improve website loading speeds and performance
  • Social Media Integration: Social media plugins and sharing buttons (when applicable)
  • Advertising Networks: Third-party advertising platforms that may display relevant ads
  • Payment Processing: Secure payment gateways and fraud prevention services
  • Email Marketing: Newsletter and email campaign management services

We do not control these third-party cookies, and their use is governed by the privacy policies of the respective third parties. We recommend reviewing their privacy policies to understand how they collect and use your information.

Cookie Duration and Persistence

Cookies can be categorized by how long they remain on your device:

Session Cookies

These temporary cookies are deleted when you close your browser. They are used for essential website functionality and security purposes during your browsing session.

Persistent Cookies

These cookies remain on your device for a specified period or until you delete them. They remember your preferences and settings for future visits. The duration varies depending on the cookie's purpose:

  • Short-term cookies: 24 hours to 30 days
  • Medium-term cookies: 1 month to 1 year
  • Long-term cookies: 1 to 2 years (for essential functionality only)

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View what cookies are stored on your device
  • Delete existing cookies individually or all at once
  • Block cookies from being set by specific websites
  • Set preferences for different types of cookies
  • Receive notifications when cookies are being set
  • Configure automatic cookie deletion

Browser-Specific Instructions

For detailed instructions on managing cookies in your specific browser:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
  • Internet Explorer: Tools > Internet Options > Privacy > Advanced
  • Opera: Settings > Advanced > Privacy & security > Cookies

Mobile Device Settings

On mobile devices, you can manage cookies through your browser app settings or device privacy settings. The exact steps vary by device and browser.

Impact of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of our website:

  • Some features may not work properly or at all
  • Your preferences and settings may not be remembered
  • You may need to re-enter information repeatedly
  • Website performance may be reduced
  • Security features may be compromised

Your Rights and Choices

Depending on your location, you may have specific rights regarding cookies and tracking technologies:

  • Consent: The right to give or withdraw consent for non-essential cookies
  • Access: The right to know what cookies are being used and why
  • Control: The right to enable or disable specific types of cookies
  • Deletion: The right to request deletion of cookies and associated data
  • Portability: The right to receive your data in a portable format
  • Objection: The right to object to certain types of tracking
  • Complaint: The right to lodge a complaint with supervisory authorities

To exercise these rights or if you have questions about our cookie practices, please contact us using the information provided below.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on our website
  • Notify you of material changes through appropriate means
  • Obtain new consent where required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Cookie Policy, our use of cookies, or wish to exercise your rights, please contact us:

Address

97 Tiverton Rd, Selly Oak
Birmingham B29 6BW, UK