Offlido

Privacy Policy

Last updated: March 15, 2024

Introduction

At Offlido, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or purchase our products.

By using our website or services, you consent to the data practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions about our privacy practices.

This policy applies to all information collected by Offlido through our website, telephone communications, email correspondence, and any other means of communication between you and our company.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Contact us via phone, email, or other communication methods
  • Request information about our products or services
  • Place an order for our products
  • Subscribe to our communications or newsletters
  • Participate in surveys or feedback requests
  • Apply for employment with our company
  • Register for events or webinars
  • Submit testimonials or reviews

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and approximate geographic location
  • Browser type, version, and language settings
  • Operating system and device information
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website addresses and search terms used
  • Date and time of visits and interactions
  • Screen resolution and display settings
  • Network connection information

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Information

We may receive information about you from third parties, such as business partners, service providers, or publicly available sources, which we may combine with information we collect directly from you.

How We Use Your Information

We use the information we collect for the following legitimate business purposes:

  • Order Processing and Fulfillment: To process, fulfill, and track your orders, including payment processing and shipping
  • Customer Service: To provide customer support, respond to inquiries, and resolve issues
  • Communication: To communicate with you about our products, services, and company updates
  • Website Improvement: To analyze website usage and improve our online presence and user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security and Fraud Prevention: To protect against fraud, unauthorized access, and other security threats
  • Business Operations: To conduct our business operations, including accounting, auditing, and administrative functions
  • Marketing and Promotions: To send you promotional materials and marketing communications (with your consent where required)
  • Research and Development: To improve our products and develop new offerings
  • Quality Assurance: To monitor and improve the quality of our products and services
  • Record Keeping: To maintain accurate business records and documentation

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to maintain confidentiality
  • Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • Consent: We may share information with your explicit consent or at your direction
  • Professional Advisors: We may share information with our legal, financial, and other professional advisors in connection with business operations
  • Fraud Prevention: We may share information with fraud prevention services and law enforcement agencies to prevent illegal activities
  • Aggregated Data: We may share aggregated, anonymized data that cannot be used to identify you personally

Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and privacy
  • Secure data storage and backup procedures
  • Network security monitoring and intrusion detection
  • Regular software updates and security patches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We regularly review and update our security practices to ensure the ongoing protection of your information and compliance with applicable data protection regulations.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and the purposes for which it was collected
  • Legal and regulatory requirements
  • Business and operational needs
  • Contractual obligations

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: The right to request access to your personal information and receive a copy of the data we hold about you
  • Correction: The right to request correction of inaccurate or incomplete personal information
  • Deletion: The right to request deletion of your personal information under certain circumstances
  • Restriction: The right to request restriction of processing of your personal information
  • Portability: The right to receive your personal information in a structured, commonly used format
  • Objection: The right to object to processing of your personal information for certain purposes
  • Withdrawal of Consent: The right to withdraw consent where processing is based on consent
  • Complaint: The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by competent authorities
  • Certification schemes and codes of conduct
  • Other legally recognized transfer mechanisms

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification if you have provided us with your email address
  • Providing notice through our website or other appropriate means

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

info@offlido.com

Phone

+44 7406284937

Address

97 Tiverton Rd, Selly Oak
Birmingham B29 6BW, UK