This Usage Policy defines the intended purpose, limitations, and compliance requirements for Offlido's offline storage accessories. Our products are designed exclusively as physical accessories to support offline key-storage systems and do not provide any services related to the purchase, holding, exchange, or trading of cryptocurrencies or digital assets.

By purchasing and using our products, you acknowledge that you understand these limitations and agree to use our accessories only for their intended purpose as described in this policy.

Physical Security Design

Our accessories are designed with multiple layers of physical security, but do not include electronic security features such as:

• Isolated secure-element chips (these are found in hardware wallets, not our accessories)
• PIN or passphrase protection (digital security features)
• Electronic seed phrase generation or validation
• Firmware or software components

Verified Testing Standards

Our products undergo standardized testing to verify their physical protection capabilities:

• Fire Resistance Testing: Laboratory tested to withstand temperatures up to 1000°C for specified durations
• Water Resistance Testing: IP68 rating verification through 24-hour immersion testing at specified depths
• Electromagnetic Shielding: Verified shielding effectiveness of >60dB across 1MHz-18GHz frequency range
• Material Specifications: Grade 316 stainless steel meeting ASTM A240 specifications
• Corrosion Resistance: Salt spray testing according to ASTM B117 standards
• Impact Resistance: Drop testing from specified heights on concrete surfaces

Testing Limitations

While our products are tested under controlled laboratory conditions, real-world performance may vary based on:

• Specific environmental conditions and exposure duration
• Proper installation and usage according to provided instructions
• Age and condition of the product at time of exposure
• Combination with other protective measures

User Risk Acknowledgment

By using our products, you acknowledge and accept the following risks and limitations:

Information Loss Risks

• Permanent Loss: Loss, damage, or destruction of stored seed phrases, private keys, or other information means permanent loss of access to associated digital assets
• No Recovery Services: We cannot and do not provide recovery services for lost, damaged, or destroyed information
• User Responsibility: Users are solely responsible for creating and maintaining backup copies of all stored information
• Physical Damage: While our products are tested for durability, extreme conditions may still cause damage or information loss

Market and Financial Risks

• Market Volatility: We are not responsible for changes in the market value of any digital assets
• Technology Changes: Changes in cryptocurrency protocols or standards may affect the usability of stored information
• Regulatory Changes: Changes in laws or regulations may affect the legality or usability of stored information

Product Limitations

• Physical Limits: No physical protection system is 100% effective under all possible conditions
• Proper Use Required: Products must be used according to provided instructions for optimal protection
• Environmental Factors: Extreme or prolonged exposure may exceed product specifications
• Age and Wear: Product effectiveness may decrease over time due to normal wear and aging

Manufacturer Liability Limitations

To the fullest extent permitted by applicable law:

• We are not responsible for the loss, theft, or compromise of stored information
• We do not guarantee the recovery or restoration of any stored data
• We are not liable for any financial losses related to digital assets or market changes
• Our liability is limited to the replacement cost of defective products under warranty
• We do not provide insurance or compensation for stored information or associated assets

User Precautions

To minimize risks, users should:

• Create multiple backup copies of all stored information
• Store backups in separate, secure locations
• Regularly verify the integrity of stored information
• Follow all provided usage instructions and safety guidelines
• Consider professional security consultation for high-value storage

Shipping Information

Standard shipping times and costs:

• United Kingdom: 1-5 business days, £5.99-£12.99 depending on product size
• European Union: 5-10 business days, £15.99-£29.99 depending on destination and product size
• Express Shipping: Available for additional cost, contact for pricing

Taxes and Duties

• All prices exclude VAT, which will be added at checkout for UK customers
• EU customers may be subject to local VAT and import duties
• International customers are responsible for all customs duties and taxes
• Additional fees may apply for customs clearance

Return Policy

Returns are accepted under the following conditions:

• Time Limit: Returns must be initiated within 30 days of delivery
• Condition: Products must be unused and in original packaging
• Custom Products: Personalized or custom-engraved items cannot be returned unless defective
• Return Shipping: Customer responsible for return shipping costs unless product is defective

Refund Policy

• Refunds processed within 5-10 business days after receipt of returned items
• Refunds issued to original payment method
• Shipping costs are non-refundable unless product is defective
• Restocking fee of 15% may apply to opened products

Defective Product Returns

• Manufacturing defects covered under warranty at no cost to customer
• We provide prepaid return shipping for defective products
• Replacement or full refund provided for confirmed defects
• No restocking fees for defective products

For questions about this Usage Policy or our products, please contact us: